FAQs

You will receive access to the digital product(s) you purchased (e.g., PDFs, guides, templates, or digital resources). Delivery is typically via on-screen confirmation, email, and/or your account dashboard.

We may automatically create an account for you using your email to securely deliver your digital content and keep your access in one place. You can reset your password anytime.

Please check your Spam/Junk folder and search for emails from hello@velaurahaven.com.

Depending on the product settings, you may be able to re-download from your account/dashboard. If you face any issue, contact support and we’ll help restore access.

We accept online payments via our payment partner(s), including UPI, cards, net banking, and other methods as available at checkout.

Sometimes banks show a temporary debit that reverses automatically. If the order does not get confirmed, please wait up to 24–72 hours for reversal. If it doesn’t reverse, email us with your transaction reference.

Digital products are generally non-refundable once delivered/accessed. However, if you face a genuine technical issue accessing your purchase, contact us and we will assist.

No. Purchases are for personal use only unless explicitly stated otherwise. Sharing, reselling, redistributing, or uploading to third-party sites is not permitted.

No. Our content is for general educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Please consult a qualified healthcare professional for personal medical concerns.