Privacy Policy | VELAURA Haven

Privacy Policy

Last updated: 20th Feb 2026

This Privacy Policy explains how VELAURA Haven (“VELAURA”, “we”, “us”, “our”) collects, uses, shares, and protects your information when you visit velaurahaven.com (the “Site”) or purchase our digital products.

1) Information We Collect

  • Contact information: name (if provided), email address, phone number.
  • Order information: items purchased, billing details (limited), transaction references.
  • Account information: login credentials (stored securely/hashed), order history.
  • Technical data: IP address, browser type, device info, pages visited, cookies.
  • Support communications: messages you send to support.

2) How We Use Your Information

  • To process payments and deliver digital products.
  • To create/manage your account and provide access to purchases.
  • To provide customer support and respond to requests.
  • To improve the Site, products, and user experience.
  • To send important transactional messages (order confirmations, access links).
  • To send marketing emails only if you opt in (you can unsubscribe anytime).

3) Payments

Payments are processed by third-party payment partners (e.g., Razorpay). We do not store full card details on our servers. Your payment information is handled according to the payment provider’s privacy policy and security practices.

4) Cookies & Analytics

We may use cookies and similar technologies to operate the Site and understand usage. You can control cookies via your browser settings. Some features may not function properly if cookies are disabled.

5) How We Share Information

We may share information only as needed with:

  • Service providers: hosting, email delivery, analytics, payment processing.
  • Legal requirements: if required by law, regulation, or valid legal process.
  • Business transfers: if we are involved in a merger, acquisition, or asset sale (with appropriate safeguards).

6) Data Retention

We retain personal data only as long as necessary for business, legal, and accounting purposes, and to provide you access to purchased digital products, unless a longer period is required by law.

7) Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

8) Your Choices & Rights

  • You can request access, correction, or deletion of your personal data (subject to legal obligations).
  • You can opt out of marketing emails using the unsubscribe link in emails.
  • You can disable cookies in your browser (may impact site functionality).

9) Children’s Privacy

Our Site and Products are not intended for children. We do not knowingly collect personal data from children.

10) International Users

If you access the Site from outside [COUNTRY], you understand your information may be processed in countries where we or our service providers operate, subject to applicable laws and safeguards.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect changes. Continued use of the Site after updates means you accept the revised policy.

12) Contact Us

If you have questions, contact: hello@velaurahaven.com
Business name: VELAURA Haven